How do I change or cancel my order?

We fulfill orders quickly, and once your order has been
processed in our system, it cannot be cancelled or changed. This generally
occurs within one to two hours of placing your order. To see if an order is
still eligible for cancellation, login to your account and click into your
order.  If eligible, you will see a
"cancel" button. 

Was I charged twice?

For orders made with a credit card, we place an
authorization hold on your debit/credit card when you initially place an order.
Orders may be split into multiple shipments. Because we charge for items when
they are shipped, or as a pre-payment for special order items, this may result
in multiple charges. However, the total amount charged adds up to the amount
displayed when you placed the order.

Will I be charged sales tax?

Items sold on Leatherology.com and shipped to locations both
inside and outside the US, including territories, may be subject to tax. For
example, if you live in a state that does not impose a sales tax, you may still
see tax calculated on your order if shipped to another state. Orders shipping
to international addresses will incur GST/PST, which are combined and listed on
one line in calculating your shopping cart total. No tax is charged when
purchasing gift cards; however, purchases paid for with gift cards may be
subject to tax.

Where is my order confirmation email?

An order confirmation email is sent within 1 hour of placing
your order. If for some reason, you did not receive an email, please check your
spam folder and add noreply@leatherology.com to your safe senders list. Once
your order ships, you will also receive a shipment notification including your
tracking number.

Which payment methods are accepted?

We accept payment from major credit cards (Visa, Mastercard,
American Express, and Discover), Apple Pay, PayPal, Shop Pay and our
Leatherology e-Gift card.

Do you include gift receipts?

We treat each order as a gift, whether it’s for yourself or
a loved one. All shipments will include an order packing slip, but will not
display any pricing.

Do you offer local pickup?

We do not currently offer a local pickup option for any
orders. With this in mind, please feel free to place your order, as normal,
through our website.

When will my order ship?

Shipping costs and transit times can be estimated in
checkout by inputting your delivery address.

Processing time before your order ships will vary depending
on personalization selection and does not include weekends or holidays. Hand
painted, Trapunto, and backordered items have a longer processing time. You can
see the estimated shipping timeline on the product page as you select your
item/monogramming and in your cart. Please see our Shipping Page for more
details.

How do I track my order?

You may use our Track My Order feature 24 – 48 hours after
your order has shipped to view its progress.

My order appears to be stuck or lost in transit. What should
I do?

If the tracking history shows it hasn’t moved or seems
delayed for more than 48 hours, it’s often due to carrier scanning delays or
system updates. Waiting a bit longer gives the carrier time to update their
tracking and continue moving the package. If, after 48 hours, there’s still no
progress, please Contact Us so we can investigate and assist further.

My order shows delivered, but I have not received it. What
should I do?

Please wait 48 hours after the “delivered” status. Sometimes
carriers mark packages as delivered prematurely. If it’s still missing after 48
hours, try the following:

Verify the shipping address in your order confirmation is
accurate.

Look for a notice of attempted delivery from the carrier.

Check around your property (porch, garage, mailbox, etc.)
and ask neighbors or members of your household if they accepted the delivery.

Note that some packages transfer between multiple carriers;
double-check all usual delivery spots.

If you still can’t find your package, please Contact Us.

Do you ship internationally?

We currently offer international shipping to Canada,
Australia, Mexico, and many European countries. Visit our Shipping page for
more information.

Where is your corporate headquarters?

Design, product development, merchandising, marketing,
technology, customer care, personalization, and logistics are all conducted by
our 100+ strong team of associates at our headquarters in Carrollton, TX. We’re
proud to be a fully-vertically integrated company with our wholly-owned and
managed manufacturing center in China. This unique structure allows us to
carefully control the entire product process, from product design to
manufacturing, personalization, fulfillment, and customer care.

Where are your products manufactured?

Our leather products are designed in the USA and produced in
our own world-class, state-of-the-art-facility in China, which adheres to our
strict quality standards and ethical manufacturing practices. We carefully
control all materials and processes from start to finish. Quality means
everything to us, and we are delighted this direct-to-consumer model allows us
to provide our customers with the highest quality products at a fair price.

We work with vendors around the world, including the USA,
Italy, Germany and Asia, to source our premium leathers, paper products and
accessories. We are proud that 100% of our leather is now sourced from Leather
Working Group (LWG) certified tanneries. Leather Working Group (LWG) is a
not-for-profit that drives best practices and positive social and environmental
change for responsible leather production.

Will the actual product vary from what I see on your
website?

The product images shown have the most accurate color
possible. Differences in computer monitors may result in color variations
between the actual product and your computer monitor. Please be advised that in
some cases variations in leather grain or texture may also occur due to the
nature of full-grain leather. We do our best to provide you with the most
accurate images, but please be advised that some variation in color &
leather texture may exist.

Do you have a warranty policy?

We care deeply about the quality of our products and
carefully inspect each item before it is shipped to you. If you believe there
is a material defect with your order, please contact us immediately after
receipt so we can help you to resolve.

Leatherology items carry a one-year limited warranty against
defects in materials or craftsmanship, from the original date of purchase. The
warranty does not cover normal wear and tear, accidental damage, improper care,
or alterations. To initiate a warranty or repair request, please contact us.
Proof of purchase from Leatherology is required, and third-party purchases are
not covered. We will, at our discretion, repair or replace the item.

What is your return policy?

Please refer to our Returns Page for more information.

How long does it take to process my return?

Please refer to our Returns Page for more information.

How can I redeem a gift card? What are the gift card terms
and conditions?

Please see our Gift Card FAQs Page for more information as
well as the full gift card terms and conditions.

Do you offer volume discounts or custom logo personalization?

Yes! Volume discounts are offered on qualifying orders.
Logos or custom artwork can be added to most styles. To learn more visit our
Corporate Orders page or Inquire Now.