Track via shipping confirmation email:  You will receive a shipment confirmation
email once your order leaves our warehouse. 
This email contains a tracking link you can use to track your order.

Track via account login: 
Orders can also be tracked by logging in to your Leatherology account
using the email or phone number you used to place your order (prior account
creation is not necessary).  Click into
your order, where you will find a tracking link if it has shipped.

Still need help? 
Visit our Contact Us page.

Track My Order FAQs

My order appears to be stuck or lost in transit. What should
I do?

If the tracking history shows it hasn’t moved or seems
delayed for more than 48 hours, it’s often due to carrier scanning delays or
system updates. Waiting a bit longer gives the carrier time to update their
tracking and continue moving the package. If, after 48 hours, there’s still no
progress, please Contact Us so we can investigate and assist further.

My order shows delivered, but I haven’t received it. What
should I do?

First, wait 48 hours after the “delivered” status. Sometimes
carriers mark packages as delivered prematurely. If it’s still missing after 48 hours, try the following:

• Verify the shipping address in your order confirmation is
  accurate.
• Look for a notice of attempted delivery from the carrier.
• Check around your property (porch, garage, mailbox, etc.)
  and ask neighbors or members of your household if they accepted the delivery.
• Note that some packages transfer between multiple carriers;
  double-check all usual delivery spots.
• If you still can’t find your package, please Contact Us.