We want you to love your Leatherology purchase!  We
stand by the quality of our products and accept returns within 30 days of
delivery for eligible new, unused, and non-personalized items.

What can I return? 

Eligible items: Non-personalized items in
brand-new, unused condition with all original packaging (box, dust bag, hang
tags, etc.)

Ineligible items:  Personalized items, final
sale items, and gift cards are non-returnable and cannot be exchanged.

Please note: We cannot accept items that show
signs of use, scratches, damage, or have missing/removed packaging or missing
“do not remove” tags.

How to initiate a return 

Return via order email: Open your order
confirmation or tracking email and click the “View My Orders” button. 
This will take you to your account page. If your purchase is eligible for
return, you’ll see a “Return” option in the top-right corner.

Return via account login: Log in to your Leatherology
account using the same email or phone number used to place your order
(prior account creation isn’t required). Navigate to the order. If the order is
eligible, a “Return” option will appear for you to begin the process. From here
you will need to:



1. Pack the item carefully in its original packaging (box, dust bag, etc.)

2. Choose your return shipping method, either:

• US
  Prepaid Label
  
  
  
  
• (Contiguous
  48 States): Repackage the item(s), attach our pre-paid carrier return
  label ($7.50 for 1 item, $10 for 2+ items, deducted from refund). Drop
  off with carrier specified on return label (UPS, Fedex, USPS,
  etc).  

-OR-

• Self-Ship
•  
• Include
  the return slip inside, attach your own label, and ship with a trackable
  carrier (you cover the cost)

3. We’ll email you once your return is approved and will
refund your original payment method after we receive your return. Please allow
up to 24 hours for your email with return label to arrive.

International Orders

If you are outside the contiguous United States, the process
for initiating a return is the same as above.  However, the pre-paid
return label option is unavailable and you will need to select
"self-ship".  You are responsible for any return shipping costs
(we do not offer a pre-paid label option).  We recommend shipping with a
trackable, insured carrier and including the return information slip
inside.  Please note that duties, taxes, and original shipping fees are
non-refundable.

Refund Details

Please allow up to 5-7 business days for refunds to be
processed, after we receive your return (allow extra time during
holidays).  Please note that original shipping fees are non-refundable.

Exchanges

Unfortunately direct exchanges are not currently
possible.  If you would like to exchange your item for a different size or
color, you will need to return your item and place a new order.  You can
contact our customer care team if you need assistance. 

Gift Return?

If you received a Leatherology item as a gift and would like
to return it for a store credit, please contact
us for help.  We will need the original order number (listed on
your gift invoice).   

Still Need Assistance?

Please contact
us if you have additional questions.  You can also reach us at
1.800.818.4478, Monday–Friday, 8:00am–6:00pm CST.